All items are handcrafted to order and are subject to an 10-12 week lead time, with the exception of military artwork, custom items, and our trademarked split flags. Those items are 12-14 weeks.
Our flag are rustic in nature. The wood is not intended to be perfect. Please expect light dents, knots, cracks, etc which add to the overall visual aesthetic.
Once an order is placed, it can be cancelled and fully refunded within 7 days. Any orders cancelled after the aforementioned time (weeks 2-7) are subject to a 20% cancellation fee. Once production has begun, (weeks 8-completion) a 35% cancellation fee will be applied.
Requests for return may be placed by utilizing the "Contact Us" section of this website. A request for return MUST BE made within 3 days of receipt of delivery of your item in order to be processed.
Once request for return has been approved, tracking information for the return shipment must be submitted to The Rustic Flag Company within 2 business days
If you are unhappy with your purchase, please contact us to discuss replacement or exchange options. Otherwise, items can be returned to us (in new condition) for a refund, minus a 35% restocking fee. Your credit/debit card will be refunded (minus shipping costs and 35% restocking fee) upon arrival and inspection of your item to our facility.
The purchaser is responsible and must pay for all return shipping and packaging costs.
ALL SALES ON CUSTOM ORDERS ARE FINAL.
All packages are insured for the full purchase amount. All items are carefully inspected prior to shipment. All concealment flags are hung and functions are tested prior to packaging. The Rustic Flag Company is not responsible for damages during shipping. If you find your product has been damaged during transit, keep all packaging materials, take pictures of damages, and Contact The Rustic Flag Company at 731-487-1786 to discuss replacement options. Please email all pictures to firstname.lastname@example.org